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Privacy Policy & Cookies Policy

This Privacy Policy describes how piquail.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@piquail.com or by mail using the details provided below:

Lawaetzweg 11, 22767 Hamburg, Alemania

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

  • Device information
    • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
    • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
    • Disclosure for a business purpose: shared with our processor WordPress.
    • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Order information
    • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
    • Source of collection: collected from you.
    • Disclosure for a business purpose: shared with our processor Wordpres, Invoices for WooCommerce, Deutsche Post and DHL shipping.
    • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Worpress to power our online store. You can read more about how WordPress uses your Personal Information here: https://wordpress.org/about/privacy/.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

[INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED. COMMON LINKS INCLUDE:FACEBOOK – https://www.facebook.com/settings/?tab=adsGOOGLE – https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor WordPress uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  • Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
  • Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. 

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

CookieDurationPurposeLogged-in Users Only?
_ga2 yearsGoogle Analytics – Used to distinguish users.No
_ga_<property-id>2 yearsGoogle Analytics – Used to persist session state.No
devicePixelRatioBrowser default (1 year)Used to make the site responsive to the visitor’s screen size.No
wordpress_test_cookieSessionTests that the browser accepts cookies.No
tk_ai24 hoursJetpack – Stores the unique identifier for the publisher to enable Jetpack to collect data.No
tk_lr1 yearJetpack – Stores the unique identifier for the publisher to enable Jetpack to collect data.No
tk_or5 yearsJetpack – Stores the unique identifier for the publisher to enable Jetpack to collect data.No
wp-settings-{user_id}1 yearUsed to persist a user’s wp-admin configuration.Yes
wporg_logged_in
wporg_sec
14 days if you select “Remember Me” when logging in. Otherwise, Session.Used to check whether the current visitor is a logged-in WordPress.org user.Yes
wporg_locale1 yearUsed to persist a user’s locale configuration.Yes

make.wordpress.org

CookieDurationPurposeLogged-in Users Only?
_ga2 yearsGoogle Analytics – Used to distinguish users.No
_ga_<property-id>2 yearsGoogle Analytics – Used to persist session state.No
welcome-{blog_id}PermanentUsed to record if you’ve chosen to hide the “Welcome” message at the top of the corresponding blog.No
showComments10 yearsUsed to determine if you prefer comments to be shown or hidden when reading the site.No

*.trac.wordpress.org

CookieDurationPurposeLogged-in Users Only?
_ga2 yearsGoogle Analytics – Used to distinguish users.No
_ga_<property-id>2 yearsGoogle Analytics – Used to persist session state.No
trac_form_tokenSessionUsed as a security token for cross-site request forgery protection.No
trac_session90 daysUsed to keep anonymous session information.No

codex.wordpress.org

CookieDurationPurposeLogged-in Users Only?
_ga2 yearsGoogle Analytics – Used to distinguish users.No
_ga_<property-id>2 yearsGoogle Analytics – Used to persist session state.No
codexToken6 monthsUsed to check whether the current visitor is a logged-in WordPress.org user. Only set if you select “Keep me logged in” when logging in.Yes
codexUserId
codexUserName
6 monthsUsed to check whether the current visitor is a logged-in WordPress.org user.Yes
codex_sessionSessionUsed to check whether the current visitor is a logged-in WordPress.org user.Yes

*.wordcamp.org

CookieDurationPurposeLogged-in Users Only?
_ga2 yearsGoogle Analytics – Used to distinguish users.No
_ga_<property-id>2 yearsGoogle Analytics – Used to persist session state.No
camptix_client_stats1 yearUsed to track unique visitors to tickets page on a WordCamp siteNo
wp-saving-post1 dayUsed to track if there is saved post exists for a post currently being edited. If exists then let user restore the dataYes
comment_author_{hash}347 daysUsed to tracked comment author name, if “Save my name, email, and website in this browser for the next time I comment.” is checkedNo
comment_author_email_{hash}347 daysUsed to tracked comment author email, if “Save my name, email, and website in this browser for the next time I comment.” is checkedNo
comment_author_url_{hash}347 daysUsed to track comment author url, if “Save my name, email, and website in this browser for the next time I comment.” checkbox is checkedNo
wp-postpass_{hash}10 daysUsed to maintain session if a post is password protectedNo
wp-settings-{user}1 yearUsed to preserve user’s wp-admin settingsYes
wp-settings-time-{user}1 yearTime at which wp-settings-{user} was setYes
tix_view_token2 daysUsed for session managing private CampTix contentNo
tk_aiBrowser defaultUsed for trackingNo
jetpackStateSessionUsed for maintaining Jetpack StateYes
jpp_math_passSessionVerifies that a user answered the math problem correctly while logging in.No
stnojs2 daysRemember if user do not want JavaScript executedNo
wordpress_logged_in_{hash}SessionRemember User sessionYes
wordpress_test_cookieSessionTest if cookie can be setNo

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies once you log in to our website. Once you have logged in, you will find a menu at the bottom of our website where you can configure the cookies to your liking. You can accept them, reject them or configure them to suit.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “”settings” that appears at the bottom of our website when you log in for the first time.

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Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority in Germany.

Last updated: 12.08.24

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